Terms of Service

1. Bookings & Payments
All sessions must be booked in advance and are subject to availability.
Payment is required at the time of booking to secure your session.
Payments must be completed through approved methods at the time of booking.

2. Cancellations & Rescheduling
We kindly request a minimum of 48 hours’ notice for cancellations or rescheduling.
Cancellations made with less than 48 hours’ notice may be subject to a 50% cancellation fee.
No-shows or same-day cancellations are non-refundable.

3. Travel & Mileage Charges
Sessions held at locations more than 5 miles outside of M28 2TQ will incur a mileage charge of 45p per mile.
Mileage is calculated for the return journey beyond the initial 3-mile radius.

4. Venue Sourcing
If you require us to source and arrange a venue for your session or retreat, an additional venue sourcing fee will apply.
This fee will be confirmed based on your specific requirements.
Alternatively, you are welcome to arrange and provide your own venue.

5. Retreat Planning & Delivery
If we are engaged to plan and create a retreat, all contracts for venues, suppliers, and service providers will be directly between you (the client) and the individual suppliers.
The Calm Collective acts solely as a facilitator and accepts no liability for third-party suppliers or their services.
An arrangement fee will be charged for our planning and coordination services, confirmed at the time of engagement based on the scope and complexity of the retreat.
If you require us to be present on-site during the retreat, additional on-site support fees will apply. In such cases, all travel, accommodation, and meal expenses for our team must also be covered by the client.
Please note: In some cases, The Calm Collective may receive a commission from third-party providers, including accommodation venues. This does not affect the price you pay, which remains the same as if you were booking directly.

6. Health & Wellbeing Disclaimer
Our sessions and services are designed to support relaxation and wellbeing but are not a substitute for professional medical advice, diagnosis, or treatment.
If you have any health concerns, please consult a healthcare professional before participating.
Contraindications for Sound Healing & Reiki
While sound healing and Reiki are generally safe, they may not be suitable for everyone. Please inform us prior to your session if any of the following apply:

• You have a pacemaker or other implanted medical device.
• You are in the first trimester of pregnancy (sound therapy may be adapted but should be discussed in advance).
• You experience sound-induced epilepsy or have a history of seizures.
• You have been diagnosed with severe mental health conditions such as psychosis or schizophrenia.
• You have recently undergone major surgery or have any untreated serious health conditions.
• Participation is at your discretion, and by booking, you confirm that you have disclosed any relevant medical information and accept responsibility for your participation.

7. Liability
While every care is taken to ensure a safe and supportive environment, participation in our sessions and events is at your own risk.
The Calm Collective is not liable for any personal injury, loss, or damage to personal belongings during sessions or events.

8. Use of Services
The Calm Collective provides sound healing therapy sessions, workshops, retreats, and related informational content.
Our services are designed for personal wellbeing purposes only and should not be regarded as a substitute for professional medical care.
You agree that your participation is at your own risk and that it is your responsibility to ensure the services are suitable for your personal health status.

9. Intellectual Property Rights
All content available on The Calm Collective’s website, including text, graphics, logos, images, audio clips, and videos, is the property of The Calm Collective or its content suppliers and is protected by applicable intellectual property laws.
Unauthorised use or distribution of our content is prohibited.

10. Modifications to Services or Terms
We reserve the right to modify or discontinue our services at any time without prior notice.
We also reserve the right to update these Terms & Conditions from time to time. Any changes will be effective immediately upon posting on our website.
Your continued use of our services after any updates constitutes acceptance of those changes.

11. Force Majeure
The Calm Collective is not liable for any failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, severe weather, pandemics, government restrictions, illness, or other unforeseen events.

12. Contact Information
For any questions regarding these Terms or other enquiries, please contact us through our website’s contact form or via email at [email protected].